Terms and Conditions
1. Booking
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All tours must be booked in advance through our official website or a partnered platform.
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Bookings are confirmed only after full payment is received.
2. Payment
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We accept payment via credit card.
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Prices include the guiding fee but do not cover transportation, meals, entrance fees, or personal expenses unless stated otherwise.
3. Cancellation and Refund Policy
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Cancellations made more than 72 hours before the scheduled start time will receive a full refund.
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Cancellations made between 72 hours and 24 hours before the start time will receive a 50% refund.
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Cancellations made 24 hours or less before the tour, or no-shows, are non-refundable.
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Tours may be canceled due to extreme weather, natural disasters, or other unforeseen circumstances. In such cases, a full refund will be issued.
4. Tour Conduct
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If you arrive more than 30 minutes late without prior notice, the tour may be shortened or canceled without a refund.
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The guide reserves the right to cancel or discontinue the tour if a guest behaves in a disruptive or unsafe manner.
5. Liability
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We are not liable for any loss, injury, illness, or damage sustained during the tour unless it is caused by our gross negligence.
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Guests are responsible for their own health and safety during the tour, including securing insurance coverage if desired.
6. Changes to the Tour
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We reserve the right to modify the itinerary due to weather, traffic, site closures, or other circumstances beyond our control.
7. Governing Law
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These terms and conditions are governed by the laws of Japan.